This privacy policy applies to the mobile applications ("Admin" and "Driver") provided by Seraph Code Pty Ltd ("we", "us", or "our"), located in Melbourne, Victoria. Our applications, Postie Plus Admin and Postie Plus Driver (collectively, "the Apps"), are designed to provide seamless complaint resolution and management for all delivery drivers contracted by AusPost.
1. Information We Collect
We collect information that you provide directly to us when you use our Apps. This may include:
- Personal details such as name, email address, phone number, and address when you register for an account or update your profile.
- Usage data that helps us understand how you use our Apps, which may include date and time stamps of usage, app features utilized, and other similar information.
- Location data for the Driver app to facilitate live tracking when the driver is on the delivery run & location pinpoints when the driver is out resolving complaints.
- Any other information that you choose to provide through our Apps.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Apps.
- Communicate with you, including responding to your inquiries, sending you updates, and providing customer support.
- Enhance the security of our Apps.
- Comply with legal obligations.
3. Information Sharing
We may share your information with third parties in the following circumstances:
- With service providers who assist us in operating our Apps and conducting our business, under confidentiality agreements.
- When required by law or to respond to legal process or a request for cooperation by a government entity.
- To protect the rights, property, or safety of Seraph Code Pty Ltd, our users, or others.
4. Data Security
We implement appropriate technical and organizational measures to protect the information we collect and store. However, no security system is impenetrable, and we cannot guarantee the security of our databases or that the information you supply won't be intercepted while being transmitted to us over the Internet.
5. Changes to Our Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page or as otherwise required by law.
6. Contact Us
If you have any questions about this privacy policy, please contact us at info@postieplus.com.au.