Daily runs
Start by checking the assigned work and recording the run start. Keep parcel information current as the day progresses. Complete the run once all required details are recorded.
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Short guides for common PostieMate workflows. Your team’s operating procedures should take priority where they differ.
Vehicle inspections
Before the run, complete the inspection checklist and add any required photos. Report a concern to your supervisor before marking the inspection complete.
Complaint management
Review the issue details, assign an owner and keep the status updated. Record the resolution before closing the item.
PostSafe and toolbox talks
Review the assigned talk, confirm the relevant information and record completion through the appropriate team workflow.
Admin parcel entry
Check the run and driver before adding missing parcel details. Review the saved count with the team to keep the record consistent.