Safety & Reporting

Incident Reporting

Log incidents on the spot, attach supporting media, and escalate to the right team with automated alerts for efficient incident management.

How It Works

Incident Reporting Workflow

From incident occurrence to resolution—complete documentation and tracking process

Step 1Driver

Incident Occurs

Driver encounters an incident during delivery run and needs to report it immediately through the mobile app.

Step 2Driver

Capture Evidence

Driver captures photos, videos, and relevant documentation of the incident to support the report.

Step 3Driver

Log Incident Details

Driver fills out the incident report form with detailed information including location, time, description, and any witnesses.

Step 4System

Submit to Supervisor

Incident report is automatically submitted to the supervisor with all attached evidence and documentation.

Step 5Supervisor

Supervisor Review

Supervisor reviews the incident report, verifies details, and takes appropriate action or escalates if necessary.

Step 6Admin

Resolution & Documentation

System tracks resolution status, maintains complete incident history, and ensures compliance with regulatory requirements.

Key Benefits

Efficient incident management ensuring transparency, accountability, and compliance

Real-Time Incident Tracking

Drivers and admins can log incidents in real time, ensuring that every event is documented promptly. Notifications keep all relevant parties informed, enabling swift responses and resolutions.

Compliance & Safety Assurance

Maintain regulatory compliance with detailed incident logs. Our system ensures accurate reporting, accountability, and enhances safety measures to continuously improve safety protocols.